Refund policy
Refund Policy
At ELARI, every product is handcrafted and carefully inspected before it leaves our studio. Due to the nature of our products and for hygiene and safety reasons, all sales are final.
Returns & Refunds
We do not accept returns, exchanges, or offer refunds on any products, including but not limited to:
- Candles
- Body Care
- Home Fragrance
- Hair Care
- Digital Products
- Gift Cards
Please review your order carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, we're here to help.
Please contact us within 48 hours of delivery at hello@theelari.com with:
- Your order number
- Your full name
- Clear photos of the damaged product(s)
- Photos of the shipping box and packaging
- A brief description of the issue
Once reviewed, we may offer a replacement or another appropriate resolution at our discretion.
Lost or Stolen Packages
ELARI is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier. If you experience a delivery issue, please contact the shipping carrier directly.
Questions
If you have any questions regarding your order, please contact us at:
We're always happy to assist you.