Shipping policy

Shipping Policy

Thank you for shopping with ELARI.

We are committed to carefully preparing and packaging every order to ensure it arrives safely.

Processing Time

Orders are typically processed within 2–5 business days (excluding weekends and holidays). During product launches, promotions, or holidays, processing times may be extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Carriers

We currently ship through:

USPS
UPS

Shipping carrier is selected based on the size, weight, and destination of your order.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Delivery Times

Delivery estimates are provided by USPS and UPS and may vary depending on your location.

Please note that delivery times are estimates and are not guaranteed.

Delays

ELARI is not responsible for shipping delays caused by:

USPS or UPS
Weather conditions
Holidays
Carrier service interruptions
Natural disasters or other events beyond our control

Lost or Stolen Packages

Once a package has been marked as Delivered by USPS or UPS, ELARI is not responsible for lost or stolen packages.

If your package appears to be lost in transit, please contact us at hello@theelari.com. We will gladly assist you in working with the shipping carrier to locate your package or file a claim when applicable.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is provided and the package is returned to ELARI, the customer will be responsible for any additional shipping charges required to reship the order.